Welcome to the GEMCAP® website. These Terms & Conditions govern your use of this website and its content.
This website is operated on behalf of GEMCAP® Trucking, Inc. and GEMCAP® Investments LLC d/b/a GEMCAP® Logistics (collectively referred to as “GEMCAP®,” “we,” “us,” or “our”). References to GEMCAP® on this website may refer to either entity, as applicable to the particular service being provided.
Use of this website
The information provided on this website is for general informational purposes and is intended to provide information about GEMCAP®, our capabilities, and our services.
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or use of the website by others.
Transportation services
GEMCAP® provides transportation and logistics services through separate operating entities.
GEMCAP® Trucking, Inc. provides motor carrier and related transportation services.
GEMCAP® Investments LLC d/b/a GEMCAP® Logistics provides transportation brokerage, freight forwarding, NVOCC, and other logistics services, as applicable.
The specific GEMCAP® entity providing or arranging a service will be identified by the applicable quotation, rate confirmation, bill of lading, service agreement, invoice, or other transaction documentation.
Nothing contained on this website constitutes a transportation contract, rate agreement, bill of lading, or guarantee of service.
Transportation services are subject to the terms, conditions, rates, limitations, and agreements applicable to the specific shipment or service.
Quotes & Service Requests
Requests submitted through this website do not constitute acceptance of a shipment or a binding agreement by GEMCAP®.
Rates, capacity, equipment availability, schedules, transit times, and service requirements are subject to confirmation by GEMCAP®.
Website information
We make reasonable efforts to keep the information on this website accurate and current. However, transportation services, service areas, equipment, rates, regulations, and other information may change.
GEMCAP® does not warrant that all website content will always be complete, current, or error-free.
Intellectual property
Unless otherwise indicated, the GEMCAP® name, logos, service marks, website content, graphics, photographs, and other materials appearing on this website are owned by or licensed to GEMCAP® and may not be copied, reproduced, distributed, or used without authorization.
Third-party links
This website may contain links to government agencies, transportation resources, industry organizations, technology providers, and other third-party websites.
These links are provided for convenience only. GEMCAP® does not control and is not responsible for the content, availability, privacy practices, or policies of third-party websites.
Limitation of website liability
To the extent permitted by applicable law, GEMCAP® will not be liable for damages arising solely from the use of, or inability to use, this website or reliance upon general information presented on this website.
This provision does not alter any rights, obligations, or liabilities established under a separate transportation agreement or applicable law.
GEMCAP® may update these Terms & Conditions from time to time. Updates will become effective when posted on this website, and the “Last Updated” date will be revised accordingly.
GEMCAP® Trucking, Inc. and GEMCAP® Investments LLC d/b/a GEMCAP® Logistics (collectively, “GEMCAP®,” “we,” “us,” or “our”) respect your privacy and are committed to appropriately handling the personal information provided to us through our website and related communications.
Information we may collect
Depending upon how you interact with GEMCAP®, we may collect information such as:
Name
Company name
Email address
Telephone number
Information submitted through contact or quote-request forms
Driver or contractor pre-qualification information
Shipment-related information
Communications you send to GEMCAP®
Technical information associated with use of our website
How we use information
We may use information provided to us to:
Respond to inquiries and quote requests
Provide and coordinate transportation and logistics services
Communicate regarding shipments and services
Process driver and contractor inquiries and pre-qualification requests
Maintain business and customer records
Improve our website, services, and customer experience
Protect our business, systems, customers, and users
Comply with applicable legal and regulatory requirements
Sharing of information
GEMCAP® may share information with service providers and business partners when reasonably necessary to operate our business, provide requested services, support our technology and communications systems, or comply with legal requirements.
We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, property, security, or safety of GEMCAP®, our customers, or others.
SMS information
SMS consent and mobile telephone information collected for SMS communications will be handled in accordance with our SMS Privacy Policy.
SMS opt-in consent will not be sold or shared with third parties for their own marketing or promotional purposes.
Data security
GEMCAP® uses reasonable administrative, technical, and organizational measures designed to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Third-party websites
Our website may contain links to third-party websites. GEMCAP® is not responsible for the privacy practices or content of websites operated by third parties.
Information retention
We retain information for as long as reasonably necessary for the purposes for which it was collected, to conduct our business, and to satisfy applicable legal, regulatory, contractual, and recordkeeping requirements.
Changes to this privacy policy
We may update this Privacy Policy periodically. Changes will be posted on this page together with an updated revision date.
By opting in to receive SMS messages from GEMCAP®, you agree to receive text messages related to your interactions with GEMCAP®.
Messages may include, as applicable:
Load scheduling and dispatch information
Pickup and delivery information
Addresses and appointment information
Shipment status and operational updates
Driver or contractor communications
Responses to inquiries
Other transportation- or service-related communications
Message frequency varies. Message and data rates may apply.
Opting in
You may opt in to receive SMS communications by providing your mobile number and affirmatively agreeing to receive text messages through an applicable form, registration process, or other approved method.
Consent to receive SMS messages is not a condition of purchasing transportation or logistics services.
Opting out
You may opt out of SMS communications at any time by replying STOP to a GEMCAP® text message.
After opting out, you may receive a confirmation that your request has been processed. You will no longer receive messages through that SMS program unless you subsequently opt in again.
Message and data rates may apply according to your wireless carrier and service plan. Wireless carriers are not responsible for delayed or undelivered messages.
GEMCAP® Trucking, Inc. and GEMCAP® Investments LLC d/b/a GEMCAP® Logistics (collectively, “GEMCAP®,” “we,” “us,” or “our”) respect the privacy of individuals who communicate with us through SMS.
This SMS Privacy Policy describes how information associated with GEMCAP® text messaging is collected, used, and handled.
Information we may collect
When you participate in SMS communications with GEMCAP®, we may collect:
Your mobile telephone number
SMS opt-in and opt-out information
The content of messages exchanged with GEMCAP®
Dates and times of communications
Information reasonably necessary to respond to or process your request
Our SMS service providers may also process information necessary to transmit and manage messages.
How we use SMS information
SMS information may be used to:
Provide dispatch and load information
Coordinate pickups and deliveries
Provide shipment and appointment updates
Communicate with drivers and contractors
Respond to inquiries
Provide operational or service-related information
Maintain records of communications
Comply with applicable legal and regulatory requirements
Sharing of SMS information
GEMCAP® may provide information to service providers that assist us in operating our SMS communications, but only as reasonably necessary for those services or as otherwise permitted by law.
Mobile information and SMS opt-in consent will not be sold or shared with third parties for their own marketing or promotional purposes.
Information may also be disclosed when required by law, legal process, governmental request, or when reasonably necessary to protect GEMCAP®, our customers, users, or others.
Opting out
You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP or contact GEMCAP® at +1 305-551-5626.
Data security
We use reasonable measures designed to protect information under our control. SMS communications necessarily involve telecommunications carriers and technology providers whose networks and systems are not controlled by GEMCAP®.
Data retention
SMS-related information may be retained for as long as reasonably necessary for business, operational, legal, regulatory, and recordkeeping purposes.
Changes to this policy
GEMCAP® may update this SMS Privacy Policy periodically. Changes will be posted on this website with an updated revision date.